Frequently Asked Questions
How long does shipping take?
Shipping times may vary depending on your location. Most orders are processed within 1–3 business days, and delivery usually takes 5–10 business days after dispatch.
You will receive a tracking link once your order has shipped.
Will the necklace tarnish?
Our necklaces are made with quality materials and designed for everyday wear. With proper care, they will keep their shine for a long time.
To prevent tarnishing, avoid direct contact with water, perfume, lotions, and harsh chemicals. Store your necklace in a dry place when not in use.
Can I wear this in water?
We recommend removing your necklace before showering, swimming, or exercising. Water, sweat, perfumes, lotions, and chemicals can affect the finish over time.
For long-lasting shine, keep it dry and store it safely when not in use.
How does the engraving work?
Simply enter your name, initials, or special text in the engraving box before adding the item to your cart. We’ll engrave it exactly as entered, so please double-check the spelling before placing your order.
Personalized engraved items are made just for you and may take a little extra processing time.
What is your return policy?
We accept returns on eligible items within 30 days of delivery, as long as they are unused, unworn, and in their original packaging.
Please note that personalized, engraved, custom-made, or final sale items are not eligible for return or exchange unless they arrive damaged or defective.
To start a return, please contact our support team with your order number.